Frequently Ask Questions (FAQ)
No. We take patients’ cellphones upon arrival and hold them for safekeeping until the conclusion of their stay. We believe it is vital that patients be entirely focused on treatment while at Retreat; links to the outside world like cell phones can be counterproductive and impede our patients’ efforts to introspectively focus on their healing, reflect on what brought them here, and find a path forward free of substances or negative influences.
Patients will not have access to cash during their stay, and they won’t need it for any extraneous purchases. However, they will be able to access an on-site vending machine at our Palm Springs, FL, facility; we provide each patient with a badge upon arrival that can be used like a credit card for the purpose of accessing the vending machine.
Each facility differs. At Retreat, patients are given two 10-minute phone calls per week as well as the opportunity for a 50-minute family therapy session with the patient, his/her family members, and the primary care therapist.
It is challenging for patients to ground themselves in treatment. Too many distractions from “the outside world” can prevent patients from focusing on the most important thing – their recovery.
We don’t allow unexpected visitation of our patients during their stay. However, we do allow for family sessions once per stay. A family session is a pre-planned visit scheduled through your loved one’s primary care therapist, and moderated by the therapist. These sessions can be valuable opportunities for patients and family members to explore entrenched issues that may have been endemic in their relationships for years, in a safe and peaceful setting.
Work with your loved one’s team to hold boundaries that encourage patient to complete his or her treatment, thereby receiving the most help possible prior to returning to the outside world. Patients will be sitting with many uncomfortable feelings throughout the course of treatment because they are no longer self-medicating. The urge will be to run. However, we want our patients to learn to sit with these feelings and process them rather than run from them. The longer they remain in treatment, the better they become at practicing this crucial skill.
You don’t. All of our patients are adults who are responsible for their choices. You can offer sober support, keep healthy boundaries for yourself and your loved one, and be a role model for good self-care. You can pick up the phone when they call, you can listen, you can help drive them to treatment components, but you cannot stop them if they choose to pick up a substance again. When in doubt, seek out your own support network as well as professional assistance to make the best decisions for you and your loved one.
Our designed Patient Care Coordination team liaises with all of our patients’ insurance companies to ensure all relevant paperwork has been taken care of, and our Utilization Management team handles the back-and-forth communications with insurance to lobby for longer stays and the best possible coverage for our patients. This team also manages aftercare arrangements for our patients, to ensure a smooth transition to sober living and outpatient treatment. If your loved one is concerned about filing forms pertaining to the Family and Medical Leave Act (FMLA), our Patient Care Coordination will assist with this, too.
Yes, you can! Our patients love received notes from family members, and we encourage them to respond through handwritten notes of their own. Although snail mail is slow, it’s often the best way to reach your loved one during their stay with us. Visit our “Contact” page to learn where to send your letter.
Packing roughly one full week’s work of clothing is advisable; we have an on-site laundry facility with detergent dispensers, so patients can wash and wear many of their outfits multiple times. Our Palm Springs, FL, facility is located in warm climate, so light sweatshirts and jackets for indoor use may be the only warm weather clothing your loved one will need. Our Lancaster County, PA, facility, however, experiences seasonal fluctuations in weather, so if your loved one is arriving during autumn or winter, they’ll want to pack accordingly and bring warm weather options for exposure to outdoor areas on our property. Patients may bring shampoo, conditioner, or bath products, so long as the product has not been opened before. Patients are not allowed to use Vapes. If patients have special medical needs, they are allowed to bring any medications they need with them. We do not advise packing expensive jewelry or personal items. All items brought on our site are searched by our clinical team upon arrival.
When your loved one’s life has become unmanageable to the point that substance use is impacting relationships, home life, work, and finances; when your loved one is receiving legal charges for behaviors while under the influence; when your loved one has completed an outpatient program but was unable to maintain sobriety — all of these are indicators that inpatient care ought to be the next step. Family members should contact an inpatient rehabilitation center to speak to a professional regarding whether their loved one ought to receive that level of care.
There is no need for patients to pack bedding. We provide all necessary bedding, linens, and towels for our patients during their stay.
At Retreat, patients’ days are filled with therapeutic components and a typical weekday looks like this:
- 9:15 – 11:30 AM: Small group therapy (much of the intense programmatic work happens here)
- 1:30 – 2:45 PM: Psychodynamic therapy with our Clinical Specialists ranging on topics including dialectical behavioral therapy, Gestalt/Transactional Analysis Therapies, meditation and mindfulness, art therapy, music therapy, coping with grief, loss, and trauma, and more.
- 3:15 – 4:30 PM: Psychoeducational therapy with team therapists including emotion regulation, coping skills, understanding use and abstinence, and more.
- 6 PM – 7:15 PM: Campus Connection and holistic opportunities: This is an unwind time where patients can learn more about art, music, cooking, life skills, etc.
- 7:15 – 8:15 PM – Recovery Engagement Activities including AA and NA meetings, speaker meetings, life skills classes and more.
- 8:30 PM: Snack.
- 11 PM: Lights out. Weekends are more relaxed and focus on Acceptance Commitment Therapy
There are several options.
- Extended Care: A half-step down from inpatient, these programs provide 24/7 supervision and therapies throughout the week.
- Partial Hospitalization Program (PHP): A full step down from inpatient, these programs run 5 days/wk for 6 hrs/day
- Intensive Oupatient Program (IOP) These programs run 2-3 days/wk for approx. 3 hrs/session
- General Outpatient Programming (GOP): One day or night a week for a few hours – this is used when the patient reaches stable recovery and is focused on maintenance.
- Patients may also choose to do individual therapy, attend 12 step meetings, and/or family/couples therapy.
- Please speak with your patient care coordinator (PCC) and primary therapist about what options will be best for your loved one.
Work with your loved one’s primary to develop healthy boundaries. So many of the things family members and friends do out of love may unwittingly feed into a patient’s relapse. Find support for yourself – Al-Anon and Nar-Anon are great places to start. Take care of yourself! Not only is this important for your own mental health and stability during this difficult process, but it’s also modeling healthy behaviors for your loved one.
The acronym “MAT” stands for “Medication-Assisted Treatment.” Oftentimes, people who struggle with repeated relapse despite working a program will choose to use medication-assisted treatment (using medications such as Vivitrol, Suboxone, or Sublocade). MAT helps block cravings and/or prevent an individual from experiencing a “high” even when the person uses. Without being constantly triggered by cravings, the person can focus clearly on learning coping skills, life skills, and stabilization, allowing that person to achieve full recovery. Please speak with your loved one’s medical team for further details.